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Privacy Policy

Last updated: July 2, 2026

Surya Sai Constructions(“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application (together, the “Services”). By using our Services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

  • Account & contact details: name, mobile number, email address, and postal/site address provided during registration, OTP verification, or when requesting a quote.
  • Service information: details about your solar installation, projects, payments, service requests, grievances, and referrals.
  • Photos & media: images you choose to upload (for example, when raising a service request or grievance).
  • Device & usage data: device model, operating system, app version, and diagnostic or crash data used to improve reliability.
  • Location data: approximate or precise location, only where relevant to scheduling site visits or installations, and only with your permission.

2. How We Use Your Information

  • To create and manage your account and verify your identity.
  • To provide quotes, process installations, monitor solar systems, and handle payments and service requests.
  • To respond to enquiries, grievances, referrals, and customer support requests.
  • To send service-related notifications and important updates.
  • To improve, maintain, and secure our Services and comply with legal obligations.

3. Sharing of Information

We do not sell your personal information. We may share it only with:

  • Our authorised staff, installers, and field technicians to deliver the services you request.
  • Trusted service providers (such as hosting, SMS/OTP, and payment processors) who act on our behalf under confidentiality obligations.
  • Government or regulatory authorities where required by law, or to support subsidy and net-metering applications you initiate.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide the Services, comply with legal and accounting obligations, resolve disputes, and enforce our agreements. When no longer required, information is securely deleted or anonymised.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

  • You may access, correct, or update your profile details within the app.
  • You may request deletion of your account and associated personal data by contacting us using the details below.
  • You can manage camera, photo, location, and notification permissions through your device settings.

7. Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us so we can remove it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.

9. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, please contact us: